Mystery Visit/Audit

Verification involves a critical examination of the venue or service in the eyes of the visitor.

VERIFICATION FROM THE VIEW OF A VISITOR.

A Mystery Visit/Audit is a discreet, third-party evaluation by ACES auditors or trained assessors who act as ordinary visitors. The purpose of the visit is to assess the quality of service, safety management, elephant welfare, compliance with operational standards, and the overall visitor experience. This process provides an unbiased, real-world perspective of the facility from the viewpoint of your most important critic—your customers.
This visit aims to ensure that the venues uphold ethical standards, verify that the claims made by the facility align with actual practices, and identify any "blind spots" in staff behavior or operational issues that may not be evident during scheduled audits.

Our standards & certification process

This visit aims to ensure that the venues uphold ethical standards, verify that the claims made by the facility align with actual practices, and identify any "blind spots" in staff behavior or operational issues that may not be evident during scheduled audits.
Assess a wide range of parameters, including:

Activity management: Accuracy of guide speeches and clarity of safety recommendations. Evaluating the hospitality and professionalism of the staff.
Safety Management: Assessing risk mitigation for both guests and elephants.
Elephant Welfare: Monitoring health, mental well-being, and interaction ethics.
Facility Management: Cleanliness and maintenance of rest areas, restrooms, and refreshment stations.

Operational details

Conducting Body: All audits are performed by ACES auditors or specifically trained assessors.
Visit Protocol: The certified camps must permit unannounced visits. For general camps, these visits are conducted entirely in secrecy.
Duration: The audit covers the longest program duration offered by the facility to ensure a comprehensive review.
Reporting: Results are compiled into a Mystery Audit Report, highlighting strengths, weaknesses, and actionable areas for improvement.